LEGAL
Privacy Policy
Effective date: September 5, 2026
Overview
FillMyFilm (fillmyfilm.com and app.fillmyfilm.com) is a browser-based DTF gang-sheet nesting tool. This Privacy Policy explains what we collect, what we don’t, and how we use information when you visit the site or use the app.
Short version: your artwork stays on your device. We do not upload your design pixels. We do collect account and billing information needed to run free and paid plans.
1. Who we are
Fill My Film is operated by Zero Degree Media (ZERO DEGREE LLC), Wilmington, Delaware.
Contact: [email protected]
2. Artwork and files (important)
When you add artwork in the app, files are processed in your browser on your device. We do not receive or store your artwork pixels. What may be sent to our servers for nesting is limited to placement geometry and related technical data needed to build the sheet (for example masks/geometry), not your original design files. Exported sheets you download remain under your control on your device.
3. Information we collect
A. Account information. If you sign in, we collect the email address you provide and verify it with a one-time code. We create an account on first successful verification. We do not use passwords.
B. Plan and usage entitlements. We store plan status (for example Free, Pro, or comped) and usage limits needed to enforce the product (such as daily MAX nest allowance).
C. Billing information. Paid subscriptions are processed by Stripe. We do not store full payment card numbers on our servers. Stripe provides us with subscription and payment status needed to unlock Pro features. You can manage billing through Stripe’s customer portal.
D. Technical and product logs. Our servers may log operational metadata for reliability and abuse prevention (for example request identifiers, timestamps, error codes, approximate usage counts). Logs are designed not to include artwork pixels or artwork-derived file names beyond what is required for support.
E. Website analytics. Our marketing site may use analytics tools (such as Google Analytics) to understand traffic and improve the site. Analytics may collect device/browser information, pages viewed, and approximate location derived from IP.
F. Communications. If you email [email protected], we keep the contents of that correspondence to help you.
4. How we use information
We use information to:
- provide and improve FillMyFilm
- authenticate you and enforce Free/Pro limits
- process subscriptions and prevent fraud/abuse
- respond to support requests
- understand marketing-site performance
- comply with law
We do not sell your personal information.
5. Sharing
We share information with:
- Stripe — payments and subscription management
- Infrastructure providers (for example Cloudflare and email delivery) — hosting, security, and auth codes
- Analytics providers — marketing site measurement
- Professional advisors or authorities when required by law
These parties process data under their own terms and our instructions where applicable.
6. Cookies and similar tech
We and our providers may use cookies or local storage for sessions, preferences, security, and analytics. You can control cookies through your browser settings; some features may not work without them.
7. Retention
We keep account and billing-related records while your account is active and as needed for legal, tax, and dispute purposes. Support emails are kept as long as useful for customer service. Logs are retained for a limited operational window.
8. Your choices
You may:
- request access to or deletion of your account information by emailing [email protected]
- cancel Pro anytime via the Stripe billing portal (access returns to Free at period end)
- stop using the service and clear local browser storage
We may need to verify your email before completing account requests.
9. Children
FillMyFilm is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
10. International users
We operate from the United States. If you use FillMyFilm from elsewhere, you understand your information may be processed in the U.S. and other countries where our providers operate.
11. Changes
We may update this policy. We’ll post the updated version with a new effective date. Continued use after changes means you accept the updated policy.
12. Contact
Questions: [email protected]